Completed 80.7 KiB/80.7 KiB (468.5 KiB/s) with 1 file(s) remaining download: s3://resume.neoexidous.com/index.html to ../../tmp/resume-index.html Henry Velez — Senior Account Executive & AI Builder
Henry Velez

“The world will be run by AI.The question is: who's building it?”

Henry Velez

Sr. Enterprise Account Executive & AI Builder

20+ years bridging enterprise strategy and technology.Now building the AI tools that will define the next era of work.

View Experience

About

Enterprise Sales Leader Meets AI Builder

I'm a Senior Account Executive with 20+ years in technology and 15+ in presales and enterprise sales. What sets me apart: I don't just sell technology — I build it.

By day, I'm a Senior Account Executive for State & Local Government at ServiceNow, where I was promoted from Advisory Solutions Consultant after growing my territory's ACV by over 300% (from $1.1MM to $4.9MM+). I've built a $4.2MM pipeline at 2x quota, added 10+ net new clients, and am viewed as a trusted advisor who shortens deal cycles by bridging the technology-to-business-value gap.

By night, I'm an AI builder. I've architected NeoExidous — a personal AI development cockpit featuring an AI Sales Command Center (Charisma), agent orchestration dashboards, and an AI COO that runs on the Clawdbot framework. My stack includes Next.js 16, React 19, TypeScript, Python, Docker, and deep integration with LLMs including Google Gemini and Anthropic Claude.

I want a career that is both intellectually fulfilling, stimulating, challenging, and one that brings change into people's lives for the better — ideally through technology. I'm looking to bring this unique blend of enterprise sales leadership and hands-on AI development to the next frontier.

Apex, NChenry.velez@gmail.comlinkedin.com/in/hevelez
700%+
Territory CACV Growth
$1.5MM to $12MM
$15MM
Open Pipeline
66 accounts
10+
Net New Clients
2020–2022
105%+
Quota Attainment
Consistent since 2020
$235MM
Total TAM
NC & SC territory
22.1%
YOY Growth
Current year

Experience

15+ Years in Enterprise Technology

From services delivery to solutions consulting to enterprise sales leadership — a career built on solving complex business problems with technology.

2024 – Present
ServiceNow

Sr. Enterprise Account Executive, Government

NC & SC

  • •Promoted from Advisory Solutions Consultant to senior quota-carrying AE — recognized as a 'contender for top 5 AE at ServiceNow'
  • •Full-cycle enterprise sales: prospecting, discovery, solution design, negotiation, and close across State & Local Government agencies
  • •Own multi-year platform expansion strategy across NC & SC government agencies
  • •Territory CACV at $12MM with 22.1% YOY growth, $15MM open pipeline across 13 customers, 9 prospects, and 44 suspects
  • +3 more
2018 – 2024
ServiceNow

Advisory Solutions Consultant

NC & SC

  • •Technical relationship owner and trusted advisor to State of NC — grew account ACV from $1.1MM to $4.9MM+ (300%+ growth)
  • •Built $4.2MM pipeline at 2x quota with 53 suspects, 14 prospects, and 8 active customers
  • •Led discovery workshops and product demonstrations translating complex business issues into multi-product solutions
  • •Added 10+ Net New Clients (2020–2022), expanding territory footprint significantly
  • +3 more
2015 – 2018
Flycast Partners LLC

Services Solution & Project Manager

Global

  • •Project scoping, SOW creation, and end-to-end delivery management for ITSM implementations
  • •Created the organization's SOW template and contract documentation framework from scratch
  • •Managed a 10MM+ book of services business with individual projects exceeding 1MM
  • •Led 250+ day high-visibility projects across multiple concurrent engagements
  • +2 more
2011 – 2015
BMC Software Inc

Services Account Executive

Global

  • •Professional services sales: scoping, SOW writing, contract negotiation, and quota attainment
  • •Averaged 110% quota attainment with 1MM PS annual target
  • •Solely responsible for consistently closing 1MM+ annual in Services Revenue
  • •RFP responses and solution design for BMC Professional Services Commercial division
  • +1 more

Customer Impact

Real Results, Real Customers

Strategic customer engagements that drove measurable transformation across State & Local Government.

City of Raleigh

Led the ServiceNow transformation for a city of 500K+ residents and 5K+ employees. Deployed Now Assist for ITSM, centralized employee portal, AI Search, and Virtual Agent.

92% SLA attainment4.5hr avg incident resolution200+ agents supported5,300+ self-service usersFeatured on ServiceNow AI Agents page

Helped Raleigh evolve from 'Firefighter' to 'Trusted Operator' IT maturity, establishing a digital foundation for their smart city vision.

Large State Government (9 Agencies)

Created strategic alignment maps connecting ServiceNow capabilities to the state's 5-year Strategic Plan across cybersecurity, data & analytics, AI/ML, broadband, and workforce development.

CACV at $3MM+$6.4MM open pipeline9 agencies consolidated$10.7MM TAM

Transformed the state's view of ServiceNow from 'expensive ITSM tool' to 'critical business platform'.

State Transportation Agency

Designed and executed a multi-phase digital transformation roadmap covering ITSM, CMDB, ITOM Discovery, HRSD, and citizen-facing services.

$5.6MM CACV30% YOY growth$1.8MM open pipelineLargest account in territory

Pioneered citizen services on ServiceNow including appointment scheduling and real-time queue management.

Testimonials

What Colleagues Say

Words from leaders and peers across ServiceNow who've worked with me firsthand.

“Henry could have effectively been in my role as he already possessed both the technical acumen and sales skills needed to be successful. I have been mentoring Henry and am confident he is ready to take on this role and make an immediate impact.”

MVB
Mike Van Bergen
Client Director, HealthCare, ServiceNow

“Henry takes the time to listen to his customers before jumping into 'solutioning.' It's this extra effort, and the empathy and business analyst skills he possesses, that set him apart from his peers. His approach makes him a role model for technical sales success.”

TY
Tom Yeats
Global Head of State, Local & Regional Government, ServiceNow

“The technical credibility he's earned and his ability to help customers bridge the technology to business value gap will serve him well. Having worked with Henry on several strategic customer sales engagements, I've experienced first-hand how his customer-focused and business-value oriented preparation will deliver excellent results.”

RG
Ron Girard
Senior Director, Solution Consulting, ServiceNow

“Henry is tenacious, innovative, and will out-work and out-relationship anyone on the team. I can confidently state that Henry is more than prepared to contribute to the success of our SLG vertical as an Account Executive.”

JW
James Wright
Manager, HealthCare Solution Consulting, ServiceNow

“Henry would be a great addition to our AE team and I would want him working my territory any time!”

David Hegarty
Director, Success Architect, ServiceNow

Thought Leadership

Published Work & Recognition

Articles, podcasts, and customer stories featured by ServiceNow and industry publications.

LinkedIn Article

Knowledge 19 Achievement Unlocked: Now what?

Thought leadership piece on maximizing value from ServiceNow Knowledge conference — actionable framework for customers on prioritization, planning, measurement, and continuous learning.

May 2019
ServiceNow Community

North Carolina Department of Information Technology Modernizes ITSM

Authored community article highlighting a state government's ITSM modernization presented at Knowledge 19 — consolidating nine agencies into a unified platform.

June 2019
ServiceNow Community

Good News Travels Fast: Raleigh Takes Grassroots Approach

Documented City of Raleigh's grassroots approach to consolidating seven IT departments into one enterprise ServiceNow platform, achieving $315K annual savings.

June 2019
ServiceNow Podcast

State & Local Perspectives Podcast - Episode 2

Contributed to ServiceNow's State & Local Government podcast series sharing perspectives on government digital transformation.

October 2019

Featured In

ServiceNow.com
City of Raleigh — Official ServiceNow Customer Story

Featured as a flagship customer story. City of Raleigh deployed Now Assist, AI Search, and Virtual Agent (Ral-E). Also featured on ServiceNow's AI Agents product page.

ServiceNow.com
ServiceNow AI Agents Product Page

City of Raleigh is the featured government customer example for ServiceNow AI Agents — the account Henry manages.

ServiceNow Blog
A Leader in AI Applications in ITSM

City of Raleigh cited for automating incident summarization, eliminating manual swivel-chairing.

ServiceNow Blog
How AI Will Revolutionize Public Services Delivery

City of Raleigh highlighted for using AI in weather forecasting and urban planning.

MeriTalk SLG
North Carolina Modernizes ITSM; Enhances Analytics and Change Management

A large state government consolidated nine agencies into a unified ServiceNow platform — Henry's territory account.

Projects

Built, Not Just Theorized

I don't just talk about AI — I build with it. Here are the tools and platforms I've created.

Self-hosted infrastructure

NeoExidous Suite

Personal AI development cockpit — a full-stack platform for building, deploying, and orchestrating AI-powered applications. Self-hosted infrastructure with CI/CD, container registry, and deployment automation.

Next.jsReactTypeScriptDockerGiteaWoodpecker CIKomodo
Function calling AI

Charisma

AI Sales Command Center with real-time account intelligence. Uses Gemini 2.0 Flash with function calling to provide instant insights across 63 accounts and opportunities. Chat-first interface for sales workflow.

Next.js 16React 19Gemini 2.0 FlashDexie.jsZustand
Agent orchestration

Command Center

Dashboard for AI agent orchestration — monitoring, managing, and deploying AI agents across the cockpit infrastructure.

Next.jsReactDockerPostgreSQL
Always-on AI agent

AI COO (Neo)

Personal AI assistant running on the Clawdbot framework. Manages tasks, orchestrates agents, maintains standards, and ships working systems. Always-on across Discord and other surfaces.

ClawdbotClaudeDiscordPython
Meta: built with AI

This Website

An AI-powered interactive resume built with AI pair programming. Features a chat widget that answers questions about my experience using LLM technology. The site itself is the portfolio piece.

Next.js 16React 19Tailwind 4Gemini API

Skills

The Full Spectrum

Professional

Enterprise Sales (Full Cycle)Strategic Account PlanningConsultative Solution SellingTerritory ManagementBusiness DevelopmentProject Management (PMP)Sales ForecastingExecutive CommunicationPartner Ecosystem Management

Technical

Next.js / ReactTypeScriptPythonAI / LLM IntegrationPrompt EngineeringAI Agent OrchestrationDocker & ContainersCI/CD (Woodpecker)Git (Gitea)Vector DBs (Qdrant)ServiceNow PlatformITSM / ITOM / CSM

Education & Certifications

Continuous Learning

MBA in Technology Management

Western Governors University

2018 – 2020

B.A.S in Technology Management

St. Petersburg College

2009 – 2013

PMP Certification

Project Management Institute

2017 – Present

AWS Solutions Architect Associate

Amazon Web Services

Certified

ITIL Foundation v3

AXELOS

Certified